Privacy Policy

This policy explains what personal data I collect, how it is collected through my website and booking systems, and how I use, store, and protect it.

By using this website, making an appointment, or signing the Working Together Agreement, you agree to the practices described below.

What Data I Collect & Why

  1. Name & Age: Basic information to get to know you.
  2. Contact Information (Email, Address, Phone Number): Used to contact you about your appointments, send online session links, and deliver transformational recordings.
  3. Emergency / Next of Kin & Medical Details: Collected in case I have concerns regarding your safety or wellbeing.
  4. Session Notes: Brief notes regarding our sessions to support your progress.
  5. Technical & Booking Data: When you use my website or book an appointment, technical details (such as IP addresses, basic browser cookies, and online form submissions) are collected to ensure the website and booking systems function correctly.

How Your Data is Collected & Processed Digitally

  1. Website & Booking Widget: Online bookings and intake forms are processed using Acuity Scheduling (embedded on this website). Your form responses and contact details are stored securely on Acuity’s encrypted servers.
  2. Payments: If you make a payment online, payment details are processed directly and securely through third-party payment gateways (Stripe). I do not store credit card or bank details on my website.
  3. Website Cookies: This website uses essential cookies to ensure navigation and proper functioning of the booking widget.

Clinical Notes & Storage

  1. Digital & Physical Notes: Session notes are initially taken on paper without identifying details, then transferred into a password-protected digital notebook on my secure computer. Backup copies are kept on an external drive in a locked cabinet. Physical notebooks are stored in a locked filing cabinet drawer.
  2. Mobile Contact Details: Phone numbers may be stored in my business mobile phone using your first name and last initial only.
  3. Access: Only I have access to your personal information and session notes.

Sharing Your Data

I respect your privacy and will never sell or misuse your data. Information is only shared under exceptional circumstances:

  1. Emergency Contact: If I am worried about your safety, I may reach out to your next of kin or medical professional (I will inform you when/if I do this, where possible).
  2. Safety & Legal Obligations: If subpoenaed by a court, or if I reasonably believe you or someone else is at risk of significant harm.
  3. Professional Supervision: I may discuss case details with my professional supervisor, but your identity will always remain anonymous (first name only).

Data Retention & Destruction

I retain your personal details and session notes for the period required by my professional insurer (currently 7 years). Once this retention period expires, all physical documents will be securely destroyed, digital files permanently deleted, and contact details removed from my devices.

Your Rights

You have the right to request access to the personal data I hold about you, or to request corrections if any information is inaccurate. If you have questions about how your data is handled, please contact me directly.